FAQ


How do I place an order on photonicLED.com?

Shopping with us is super easy! Just follow these steps:

  1. Browse by LED Grow Light Brand or Grow Tent listed in the menu at the top of each page, or by collection from the Home Page. For full product details, click on the image to take a closer look. On each product page you will find additional product photos along with a full description, technical specification, reviews and estimated dispatch times.
  1. To purchase an item, click 'Add to Cart'. A pop out page will then appear, where you can select the quantities required. You can then click 'check out', or choose to continue shopping.
  1. A red dot will be displayed next to the cart icon at the top of the page. You can view and edit the contents of your shopping cart at any time by clicking on the cart icon.
  1. To complete your purchase, click the shopping cart icon, and then click ‘Check Out’. At this point, you can check the items and quantities selected, and make any changes necessary to your order. Remember to enter your promotional code, if you have one.
  1. If you are a new customer, fill in the required email address and shipping details. You can choose to save this information for the next time, this will make ordering with us in the future even easier. If you are an existing customer, enter your details in the Log In section to access your account.
  1. Once you are ready to check out, fill out your delivery and payment details and click ‘Complete Order’. You will receive a confirmation email once we have received your order.
  1. You will be notified when your order has been dispatched, and you can then follow your shipment with the tracking information provided

What payment methods do you accept?

We accept payment by Visa, MasterCard, American Express, ApplePay and BitPay.

Do You Offer Financing?

YES! We have an amazing financing partner who offer 2% cash back on your purchase. Find out more.

Are my payment details secure?

All transactions are secure and encrypted. Credit card information is never stored.

How much does delivery cost, and where do you deliver?

U.S Orders

We offer free shipping for orders over $100 to destinations within the continental United States.

Shipping to Alaska and Hawaii may warrant additional shipping charges.

If ordering from Alaska or Hawaii, please complete you order as normal (you will notice a unique shipping type is auto selected for Alaska/ Hawaii). An invoice will be sent to you after your order is received to cover the shipping charges. Your card will NOT be charged until you agree to the Shipping Rate.

You may also opt to contact us for a shipping quote before your purchase. 

International Orders

Black Dog Products Ship for FREE to Canada

Most of our products can be shipped internationally using FedEx, UPS, USPS or other couriers. 

If ordering Internationally, please complete your order as normal (you will notice a unique shipping type is auto selected for International). An invoice will be sent to you after your order is received to cover the additional charges. Your card will NOT be charged until you agree to the Shipping Rate.

You may also opt to contact us for a shipping quote before your purchase. 

Please note - VAT, duties, and local charges may be due at delivery and are the responsibility of the customer. The declared value will be the final sales price in USD. If applicable, any free items shipped separately will have a declared value of $1.00 USD. 

Do I have to pay tax?

We only charge sales tax for orders from Wyoming (since we're based there). If you live anywhere else in the United States of America, then it's all good - your order is tax free.

When will I receive my order?

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  We will then automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  In the very unusual situation that your item is on backorder or unavailable, we will contact you immediately and ask if you would like to wait for the product to become available or have your payment refunded.  

If your item(s) are available for immediate shipment (within 3 business days), we will process the charges and submit the order for shipment. Your items should be with you within a week of dispatch.

I ordered several items, will they all arrive together?

If you ordered several products made by different LED Grow Light/ Tent manufacturers, it is likely that they will arrive separately and on different dates, depending on each product’s lead time. 

Can I track my order shipment?

When your goods are dispatched, you will receive an email with a tracking number, which you can use to follow your item(s) through the shipment process. If you are a registered user, you can also view the up to date status of your order in your account section on our site.

In rare circumstances, some products that ship directly from our manufacturers may not have a tracking number but we will do our best to minimise this.

Do you offer discreet shipping?

Yes! You get it automatically, no need to pay extra or make any special requests. 

Can I add products, change or cancel my order once it is placed?

Once the payment is processed and your order is confirmed, we cannot add other items to your existing order, change or cancel it. However, if you would like to purchase additional products via PhotonicLED.com, you should place another order within 24 hours of your original order and then contact us and we'll be very happy to refund the extra delivery charge.

Order cancellation is offered only in the event that the product(s) has not yet shipped, otherwise, a 15% restocking fee will apply if the order was already processed. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. 

On the other hand, if you change your mind about a purchase, you can easily return unwanted items for a refund. Please refer to our Returns Policy for full information and details. Photonic LED's return policy for a refund or replacement will vary depending on the brand of product(s) purchased.

We will always to our best to help out in these situations, making it as pain free as possible!

Do you offer advice on home or commercial grow projects?

Absolutely! For advice on your next grow project, please contact us via our contact form, email, live chat or by telephone. If we're not available, please leave a message and we'll get back to you within 24 hours. We have expert growers in the Photonic Team, who are more than happy to help out.

My company would like Photonic LED to feature our products for sale. How should I contact you to discuss this?

We are always on the lookout for new LED Grow Lights to feature. If you believe your products would fit well on the Photonic LED Grow Light Store, please call +1 719-249-0550 or email info@photonicLED.com.

How can I contact you regarding other queries or to provide feedback?

We greatly appreciate the loyalty and the confidence that our customers and suppliers have placed in us. If you would like to offer feedback so that we can further enhance the services we provide, or if you have any other questions that this FAQ page does not answer, please send us an email to info@photonicled.com, or contact us here. We strive to deliver an exceptional customer experience, and will do our utmost to resolve any issues that may arise in a fair and prompt manner.

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