Are my payment details secure?
The "https" and padlock icon at the start of our Website Address mean shopping on our website is secure. All communications between your browser and our website are encrypted. Every transaction is secure, and we will NEVER store your card details.
Do you offer Free Shipping?
Yes! all continental US orders over $100 ship for free.
See our Shipping & Returns page for full details.
What About Returns?
We offer a hassle free returns policy, so you can purchase with absolute confidence.
If you change your mind about a purchase, you can return the item(s) for a refund. Please refer to our Returns Policy for full information and details.
We will always to our best to help, making it as pain free as possible.
Do you offer discreet shipping?
Yes! All our orders are shipped in discrete packaging.
You get it automatically, no need to pay extra or make any special requests.
Do I have to pay tax?
No - all orders placed on our store are tax free across the USA.
When will I receive my order?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
We will then confirm that the item is in stock and available for immediate shipment. In the very unusual situation that your item is on backorder or unavailable, we will contact you immediately and ask if you would like to wait for the product to become available or have your payment refunded.
Assuming your item(s) are available for immediate shipment (within 3 business days), we will process the charges and submit the order for shipment. Your items should be with you within a week of dispatch.
Can I track my order shipment?
As soon as your goods are dispatched, you will receive an email with a tracking number, which you can use to follow your item(s) through the shipment process.
You will also receive regular updates when the delivery status changes, such as when the item is out for delivery.
Do You Offer Financing?
YES! You can check out using Sezzle, to complete your purchase immediately, and settle payment in future.
Sezzle is an online payment platform that allows you to pay for your order through 4 small installment payments, spread over 6 weeks, rather than paying the full amount at once. Sezzle is 100% secure and does not charge you interest on your payments.
Do You Offer Discounts on Large Orders?
We offer big discounts on orders of 3 LED Grow Lights or more. Reach out to us here to discuss with our commercial grow team.
Can I add products, change or cancel my order once it is placed?
Once the payment is processed and your order is confirmed, we cannot add other items to your existing order, change or cancel it. However, if you would like to purchase additional products via PhotonicLED.com, you should place another order within 24 hours of your original order and then contact us and we'll be very happy to refund the extra delivery charge.
Order cancellation is offered only in the event that the product(s) has not yet shipped, otherwise, a 15% restocking fee will apply if the order was already processed. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges.
What payment methods do you accept?
We accept payment by Visa, MasterCard, American Express, ApplePay, Google Pay, BitPay, PayPal and Sezzle.
How do I place an order on photonicLED.com?
Shopping with us is super easy! Just follow these steps:
- Browse by LED Grow Light Brand or Grow Tent listed in the menu at the top of each page, or by collection from the Home Page. For full product details, click on the image to take a closer look. On each product page you will find additional product photos along with a full description, technical specification, reviews and estimated dispatch times.
- To purchase an item, click 'Add to Cart'. A pop out page will then appear, where you can select the quantities required. You can then click 'check out', or choose to continue shopping.
- A red dot will be displayed next to the cart icon at the top of the page. You can view and edit the contents of your shopping cart at any time by clicking on the cart icon.
- To complete your purchase, click the shopping cart icon, and then click ‘Check Out’. At this point, you can check the items and quantities selected, and make any changes necessary to your order. Remember to enter your promotional code, if you have one.
- If you are a new customer, fill in the required email address and shipping details. You can choose to save this information for the next time, this will make ordering with us in the future even easier. If you are an existing customer, enter your details in the Log In section to access your account.
- Once you are ready to check out, fill out your delivery and payment details and click ‘Complete Order’. You will receive a confirmation email once we have received your order.
- You will be notified when your order has been dispatched, and you can then follow your shipment with the tracking information provided
I ordered several items, will they all arrive together?
If you ordered several products made by different LED Grow Light/ Tent manufacturers, it is likely that they will arrive separately and on different dates, depending on each product’s lead time.
Do you offer advice on home or commercial grow projects?
Absolutely! For advice on your next grow project, please contact us via our contact form, email, live chat or by telephone. If we're not available, please leave a message and we'll get back to you within 24 hours. We have expert growers in the Photonic Team, who are more than happy to help out.
My company would like Photonic LED to feature our products for sale. How should I contact you to discuss this?
We are always on the lookout for new LED Grow Lights to feature. If you believe your products would fit well on the Photonic LED Grow Light Store, please call +1 719-249-0550 or email info@photonicLED.com.
How can I contact you regarding other queries or to provide feedback?
We greatly appreciate the loyalty and the confidence that our customers and suppliers have placed in us. If you would like to offer feedback so that we can further enhance the services we provide, or if you have any other questions that this FAQ page does not answer, please send us an email to firstname.lastname@example.org, or contact us here. We strive to deliver an exceptional customer experience, and will do our utmost to resolve any issues that may arise in a fair and prompt manner.